When someone enquires after your kit, it might be that they are looking for a particular combination of different items you have listed, or they might be looking to strike a deal price with you. You have the freedom to price and list items as you see fit. If you come […]
Kit Listing Image Size
When uploading kit images to your listings the default size is 895 x 554 pixels. All images will be re-sized to fit this space. When creating a listing you can edit how the image will be cropped if it is too large or too small. For the best results, we recommend […]
The Rental Process
So you’ve made your listing, set the dates and pick-up options, uploaded some lovely pictures and are ready and waiting for someone to make a hire. What happens now? Below is a brief outline of how the rental procedure works. All invoices and rental agreements are generated by the system, so […]
MyKitPlace Hire Agreement
Once a rental has been agreed and confirmed, MyKitPlace will be in touch to provide the kit Owner with a copy of the Hire Agreement. This document outlines the conditions of the hire and lays down the who is responsible for what and the liability of the kit Hirer, kit Owner […]
Messaging through MyKitPlace
MyKitplace provides a messaging system in order for members to connect with each other once a booking request has been made. Currently, you are only able to contact the other party once a booking has been requested. You cannot message a member before this time. Why is messaging via the site important? […]
Why add a phone number?
Adding a contact telephone number to your user profile does not display on your public profile on MyKitPlace. However, it is vitally important you add one in order to help the MyKitPlace admins reach you should there be any specific questions or problems with a booking or your account. We request […]
Verification Process
It is in your best interest to become a verified member mykitplace.com. When verified, other members can trust that you are using the site for legitimate reasons to hire or rent out film and video equipment as a fellow professional in the industry. Our verification process is much the same as with any rental facility, […]
Providing faulty or damaged equipment
If you provide equipment that does not work as described and it results in the renter being unable to take the equipment away, you will be charged the full rate of the replacement kit sourced by MyKitPlace.com. You will also receive a bad review from the renter. Therefore, please check […]
What if there is no kit in my area?
MyKitPlace.com’s aim is to have as much kit available in as many areas of the UK as possible. We are growing as fast as we can, but it might be that news about us hasn’t reached your area yet. We’re sorry about that, and we hope it will soon! You […]
Noticing damage or kit is not as described
As the renting party, you are responsible for the kit when it’s in your care. Therefore, be sure to check the kit with the owner at the meet up when you collect the kit. Schedule time to do this thoroughly and ask the owner any questions regarding operation and maintenance […]